If your broadband isn’t working as expected, try the checks below to help get things back up and running.
Confirm that all cables are firmly plugged into your Audra router and the wall socket. A loose or damaged cable can interrupt your connection. If you notice any visible damage, replace the cable before continuing.
A quick restart can often fix temporary connection problems.
Use the Audra App to restart your router. This process can take a few minutes, and your Wi-Fi will be unavailable while the router restarts. We recommend doing this when you’re not relying on the internet for important tasks.
Learn more: Restarting your router
Check your broadband provider’s website or service status page to see if there are any known issues in your area. If there is an outage, you may need to wait for your provider to resolve it.
For the best signal, place your router in an open, central location in your home. Keep it away from devices such as microwaves or cordless phones, and avoid positioning it behind thick walls or inside cupboards.
Running the latest firmware helps ensure your router performs at its best. You can check for and install firmware updates directly from the Audra App.
Learn more: Updating your router firmware
Run a speed test using the Audra App or an online tool. Compare the results with the speeds included in your broadband package. If performance is much lower than expected, the issue may be with your service.
If the problem continues after completing all the steps above, contact your broadband provider’s support team. It’s helpful to be near your router during the call in case they ask you to check settings or connection details.
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