How to reset your password if you have forgotten it

Updated on 15 Jul, 2025

If you've forgotten your password, follow these steps to reset it:

  1. Open the Audra app on your device.
    • You will see the login screen with email and password fields.
  2. Tap "Forgot Password?" located below the password field.
    • A new screen will appear titled "Forgot Password?"
  3. Enter your registered email address in the email field.
    • Make sure this is the email address associated with your Audra account.
  4. Tap "Continue".
    • You will see a confirmation message stating "A reset password link has been sent to your registered email address. Please check your email"
  5. Check your email for the password reset link.
    • Open the email from Audra and tap the reset link.
  6. Create a new password when prompted.
    • Enter your new password twice to confirm it.
  7. Return to the app and log in with your new password.

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